National Collection Systems has a well established foundation as a leader in the collection industry. Having a diversified client base, licensing and authority across the United States, and a revenue growth rate in excess of 20%, National Collection Systems is a national collection agency leading in commercial collections. National Collection Systems has partnered with creditors – some of them Fortune 100 organizations – to formulate and execute specialized recovery strategies in various industries including Banking & Financial Services, Aviation, Food, Chemicals and Media. We are also approached as an expert medical collection agency.
National Collection Systems is led by a dynamic and visionary Senior Management Team. This team represents the proprietary intellectual capital that National Collection Systems has accumulated over its operational history, and is reflected in our ethics, our success and our dedication to the success of our clients.
Our Recovery Team is led by Branch Managers, Call Coaches and Quality Assurance Monitors with years of dedicated experience at National Collection Systems. These individuals are responsible for leading, coaching and motivating our Recovery Agents to meet and exceed collection goals, while assuring legal compliance every step of the way. Balancing compliance against recovery goals while fostering a customer-service oriented approach to minimize complaints, our supervisory personnel have indeed honed their leadership skills into a fine art.
Debt Collection Experience
The National Collection Systems Recovery Team is staffed with knowledgeable and experienced Recovery Agents. All of them highly professional, and most of them seasoned veterans of the collection industry. The average tenure of these devoted individuals is 4.76 years with National Collection Systems. 75% of the Recovery Team is bilingual.
NCS has invested in creating a real-time, web-based infrastructure that automates the entire life-cycle of a collection account. This web based system provides for online account placement, adjustment and lookups; automated handling of payment data and monthly remittances, generates placement, collections management, and stair-step history and recovery reports. All this is securely accessible in real-time from any browser.
For its internal operations, National Collection Systems has invested in a state-of-the-art predictive dialing as well as sophisticated call monitoring/online-coaching infrastructure. We interface with our skip tracing partners on an electronic basis. We can submit 10,000 accounts and get information back on them within 24 hours.
National Collection Systems is licensed to collect nationwide and over all time zones. We provide primary and secondary contingency debt collections services, a fixed rate letter service and utilize internal and vendor provided scoring models. We report to all three credit bureaus and leverage comprehensive skip-tracing databases. We comply with all federal regulations (FDCPA, FCRA, HIPAA etc.) and are members in good standing of ACA International, the association of credit and collection professionals.
With a state-of-the-art technological infrastructure, seasoned management and collection teams, customer-service oriented collections approach, and superior quality control and compliance programs, National Collection Systems is uniquely positioned to offer its clientele a fully customizable recovery solution which maximizes collection results while minimizing associated risks. We offer our services in medical debt collection, business debt collection as well as education, banking, and consumer debt collection.